Tour Destination Manager Americas

Tour Destination Manager Americas

Your title in City Wonders will be:

DESTINATION MANAGER USA

Who will support your development?

CEO

Where will you be located?

REMOTE (MIAMI, FL USA)

Your new adventure begins!

City Wonders is a unique guided tour operator covering several major European cities. We specialize in innovative high-quality tours featuring unique customer benefits and world-class customer service. It is these hallmarks of our brand that differentiate us in the marketplace.

We are a business that enjoys’ exceptional positive customer feedback, we use this feedback to increase market share and further strengthen our position as leaders in providing best-in-class travel experiences.

We are currently recruiting for a Tour Destination Manager Americas remote based in Miami, FL.

This position will be a Full Time position.

Our Story

It all began in 2004 by developing an innovative tour to take a small group of visitors on a walk around historic Rome and share stories that they would never hear otherwise, such as the “dark” legends that ironically bring the Eternal City to life. Dark Rome grew rapidly to become one of the largest tour companies in Italy.

Through strategic relationships, such as our official Vatican Museums partnership, we are able to provide unique experiences for our guests, including no wait entry, early access to the Sistine Chapel, and access to highly-coveted areas of the Vatican Museums that are normally closed to the public – benefits that competitors are not able to offer. Innovative high-quality tours with unique customer benefits, stellar guides who deliver tours in only one language (not multiple languages on the same tour), small group sizes, and world-class customer service are hallmarks of our brands and differentiate us in the marketplace. In addition to English, many tours are now offered in Spanish, French, German, and Portuguese.

Following on the success of Italy, the company launched tours in Paris a few years later. We invested heavily in our infrastructure, including a new technology platform and recruiting leaders with the right skills and experience to scale our business globally.

In 2014, ten years after the company was originally founded, it was renamed to City Wonders. In addition to adding more product offerings throughout Italy, Vatican City, and Paris, City Wonders expanded to London.

Our tours are sold to consumers via the web and through over 50 major travel distributors worldwide.

We will continue to innovate to deliver the best products and services available to our guests and distribution partners in every market that we serve, and to become their provider of choice.

City Wonders now seeks to expand its destination markets and is looking for a Miami-Based Tour Destination Manager Americas to champion our in-market efforts.

What will you be responsible for every day in City Wonders?

  • Research and identify new opportunities, including new products, markets, growth areas, and leisure travel trends
  • Build and maintain relationships with suppliers to recommend products that are highly desirable for our customers
  • Negotiate deals with suppliers for optimal terms and economic conditions
  • Onboard new suppliers and products
  • Collaborate with team members and key stakeholders within the company
  • Analyze product performance based on customer satisfaction, volume, profitability and other metrics that are important to the company
  • Monitor product competitiveness in the marketplace
  • Achieve or exceed revenue targets for products in your territory
  • Keep a pulse on leisure travel trends that impact your territory and recommend necessary actions

Have you got the City Wonders skills and fit?

  • 3+ years prior experience in travel destination management or tour product development with a focus on tours and activities
  • Passion to acquire and manage great travel products in your territory, including recommendations, initial calls, negotiating, contracting, onboarding, and performance
  • Exceptional listening, relationship building, communication (both spoken and written), and presentation skills
  • Strong analytical and negotiating skills
  • Proven track record for delivering results
  • Self-motivated and the ability to work both remotely and as part of a team
  • Well organized with good time management skills
  • Positive “can do” attitude with a passion for travel and tourism
  • English – bilingual (English/Spanish) is a plus
  • Bachelor’s Degree
  • Ability to travel when it is safe to do so

If you feel you have the skills, experience and innovation for City Wonders then please apply now by sending your cv at careers@citywonders.com


Don’t miss the opportunity to be a part of something great!