Customer Care

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Opening hours
06:00 - 20:30 (GMT) 01:00 - 15:30 (EST)
Every day:
06:00 - 20:30 (GMT) 01:00 - 15:30 (EST)
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VIP Fully Guided Louvre Highlights tour with Lunch at Angelina
Full Day Highlights of Paris: Notre Dame and Musée d'Orsay Combo Saver
Exclusive Pope's Summer Residence Tour with Private Papal Apartments, Gardens and Lunch
Doge’s Palace Secret Itineraries
Secret Venice Walking Tour with Gondola Ride
Combo Saver: Westminster Abbey and the Changing of the Guard with National Gallery
Royal Summer Combo: Westminster Abbey, Changing of the Guard, Buckingham Palace and Afternoon Tea
Tower of London and River Thames Tour for Families

Refunds and cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments.
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancellation fees being applied by City Wonders, as outlined below. When canceling any booking you will be notified via email of the successful cancellation and cancellation fees incurred.
  • City Wonders enforces a 72 hour advance refund policy.
  • Cancellations must be communicated via e-mail at no less than 72 hours in advance of the tour in order to receive a refund.
  • No partial refunds will be given for cancellations made within 72 hours of a tour.
  • No partial refunds are available once a tour has commenced.

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