Customer Care

We are here to help!

Contact Us

(+39) 06 8336 0561
(+33) 170371426
** (+44) 800 098 8019
USA & Canada:
** (+1) 800 358 1942
** (+611) 800 790 369
Ireland (Dublin-HQ):
(+353) 1 881 4400
Opening Hours:
Every day :
• 06:00 to 20:30 (GMT)
• 01:00 to 15:30 (EST)
** Toll Free If Dialed Locally.

Our Customer Care Team is here for you. We want you to have a travel experience that you’ll remember for its many pleasures, not hassles. So, please feel free to contact City Wonders as you plan your trip – before you book – with any questions or concerns you may have about our tours and services. We will provide all the information you need to choose the perfect, most enjoyable tour for you, your friends, or family members.

We may already have answered your questions – for example about our refund policy - in our Frequently Asked Questions section. If we haven’t anticipated your questions, please don’t hesitate to call us, and we will respond immediately. You can also complete the form, and we will respond within 48 hours.

Get in Touch


  • Canceling a booking with City Wonders Limited may result in cancellation fees being applied by City Wonders Limited, as outlined below. When canceling any booking you will be notified via email of the successful cancellation and any cancellation fees incurred.
  • City Wonders Limited enforces a 72-hour advance refund policy.
  • Cancellations must be communicated via e-mail at , or via telephone no less than 72 hours in advance of the tour in order to receive a refund.
  • All cancellations are subject to an administration fee of 5% of the total charged per person.
  • No partial refunds will be given for cancellations made within 72 hours of a tour departure or once a tour has commenced.
  • Full refunds only offered at the discretion of management.


Stay up to date and informed about exclusive special offers and new tours as they become available.

Tour Consultant Contact a Tour Consultant to complete your booking or answer your questions. Rome: +39 0683360561 | Dublin: +353 (0)18814400 | US & Canada: (+1) 800 358 1942. Customer Care