Customer Care

Refunds and Cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments. 
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancelation fees being applied by City Wonders, as outlined below. When canceling any booking you will be notified via email of the successful cancellation and cancellation fees incurred.
  • Cancellations must be made no less than 24 hours in advance of a tour to receive a full refund. You can cancel through the 'My Bookings' section of the website or by communicating via email to Please note that this policy does not apply to non-refundable tours or those with different cancellation policies. For more information, kindly refer to the 'Know Before You Go' section on the individual tour pages.
  • No refund will be given for cancelations made within 24 hours of a tour.
  • No refund for a tour is available once the tour has commenced.