Customer Care

Get in touch
Opening hours
Tuesday:
05:30 - 21:00 (GMT + 1) 00:30 - 16:00 (EDT)
Every day:
05:30 - 21:00 (GMT + 1) 00:30 - 16:00 (EDT)
and Sunday :
06:00 - 21:00 (GMT + 1) 01:00 - 16:00 (EDT)
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Refunds and cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments.
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancellation fees being applied by City Wonders, as outlined below. When canceling any booking you will be notified via email of the successful cancellation and cancellation fees incurred.
  • City Wonders enforces a 72 hour advance refund policy.
  • Cancellations must be communicated via e-mail at info@citywonders.com no less than 72 hours in advance of the tour in order to receive a refund.
  • No partial refunds will be given for cancellations made within 72 hours of a tour.
  • No partial refunds are available once a tour has commenced.