FAQs

Modify/Cancel a Reservation

Cancellations

  • How can I cancel a booking?

    To cancel your booking, please contact our Customer Care team by phone or email. If you have booked your tour through a third party distributor, please contact them directly to cancel or rebook your tour.

  • When should I expect to see my refund?

    Please allow 2 - 3 weeks for your refund to be returned via the payment method provided at time of booking.

  • When can I cancel a booking?

    On tours cancelled more than 72 hours before the scheduled departure time, we are happy to offer our customers a full refund. For tours cancelled less than 72 hours before scheduled departure time, we are unable to offer refunds. Instead we suggest that customers reschedule their tour for another time more convenient for them.

Amendments & Rescheduling

  • When can I make a amendment to a booking?

    Changes made to bookings within the 72 hour window will be subject to rebooking fees to cover the cost of tickets purchased, transport, guide rescheduling, headsets and administration.

  • How do I make an amendment to a booking?

    To amend your booking, please contact our Customer Care team by phone or email. If you have booked your tour through a third party distributor, please contact them directly to amend your booking.

  • I would like to add another person to my booking

    We are happy to assist with this request - availability permitting. Please contact our Customer Care Team who can check availability on the tour and take payment for the additional booking, as payment details are not saved in our system for security reasons.

  • If I need to reschedule a booking less than 72 hours before the tour

    If you need to amend a booking with less than 72 hours’ notice, a rebooking fee will be applied. Please contact our Customer Care Team by phone +353 (0) 1 881 4400 to arrange the booking amendment and payment of this fee.

  • If I need to reschedule a booking more than 72 hours before the tour

    If you need to amend a booking with more than 72 hours’ notice, we will be happy to facilitate you, availability permitting, free of charge. A rebooking fee will not be applied. Please contact our Customer Care Team using the contact form or by phone +353 (0) 1 881 4400. 

Booking a Tour

Availability

  • Is an advanced booking necessary or can I just show up at the meeting point?

    We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.

  • How far in advance should I book my tour?

    Our tours are very popular amongst visitors to Italy, Paris and London, so we suggest booking your place on them at your earliest convenience. If you are not ready to book yet and have some questions, we would be happy to help over the phone, via email and Live Chat. It is our mission to ensure that you get the most out of your visit!

  • Unable to book online as there is no longer availability

    Check availability online by selecting book a tour with date and time. The website provides real time data, if there is no availability for the particular tour you are interested in, please check back later online.

  • Do you accept last-minute bookings?

    We are happy to accommodate all last-minute bookings - availability permitting. You can check our website for availability, or get in touch with our Customer Care Team directly. If you can’t find what you’re looking for, the tour may be sold out. Perhaps we can recommend something else, or offer you a suitable alternative, so please do get in touch!

Booking problems

  • Problem booking tour - blank page or errors

    If you encounter an issue while booking a tour, you should contact our Customer Care Team by phone or Live Chat so that we can help you to complete your reservation. Sometimes issues can occur when characters outside of the basic alphabet are used on our booking form (for example, names with accents), or if there is an unstable internet connection. Please also note we can only accept Visa and MasterCard.

  • Unsure if booking was accepted?

    If you have not received an email with your confirmation voucher, please contact our Customer Care team via the contact form with name and date of tour.

Tour Confirmation & Voucher

  • When will I receive confirmation of my booking?

    You should expect to receive an email within minutes of booking with your confirmation voucher.

  • Missing my email confirmation & voucher?

    Please check your junk email in case an email reply has been sent to you. If not, please contact our Customer Care team providing the email address used to book the tour.

  • Unable to print your voucher

    It is not necessary to bring your voucher. We do recommend bringing the voucher with you as it contains helpful maps and directions to the meeting point. You can present this to your guide on the day of your tour either on a mobile device, or print it out.

  • Do I need to bring my confirmation voucher with me?

    It is not necessary to bring your voucher. We do recommend bringing the voucher with you as it contains helpful maps and directions to the meeting point. You can present this to your guide on the day of your tour either on a mobile device, or print it out.

  • Do I need to confirm my tour?

    There is no need to reconfirm your tour. Confirmation is instantaneous – your voucher is confirmation that you are booked on the tour. Once you have completed your booking, your voucher will be sent to you via email with all of the details about where to go on the date of your tour at what time. You can present this to your guide on the day of your tour either on a mobile device, or print it out.

  • After I book a tour, how long should I wait for the tickets?

    Upon booking, our system will automatically generate an instant electronic voucher for you. This voucher will be sent to the email address provided in the reservation form. The process takes seconds and you will be able to see your tour confirmation in your email inbox shortly after booking. If you cannot locate it, please check your spam folder.

  • What should I bring for the tour?

    All you need to bring is yourself and your voucher! You can either print it out, or show it at the meeting point directly from your phone or tablet. We recommend being at the meeting point at least 15 minutes’ prior to departure in order to check-in.

Payment

  • What forms of payment do you accept?

    Online bookings can be prepaid via PayPal, MasterCard, Visa or American Express. Phone and Live Chat bookings can be paid via MasterCard or Visa. Regretfully, our guides are unable to process cash payments in-destination due to local laws and regulations..

  • Is my payment secure when booking online?

    Our website is completely secure. Your credit card details are not saved on our systems.

  • What currencies do you accept?

    We currently accept Euro, British Pounds, US, Australian, and Canadian Dollars.

  • How can I change the currency when booking?

    To change between currencies, you just need to scroll to the top of the page and look at the banner - you should see an icon of a flag displaying the language you're viewing the page in, and beside that there will be a small symbol depicting the currency. Click on this and you'll be able to change between them.

Discounts

How to Book a Tour

  • How can I book a tour?

    Reservations for all tours can be made on our website. Just pick a day and time that works well for your schedule. For your comfort, our Customer Care Team is also happy to take your reservations over the phone, or via our Live Chat application.

    If you are organising a tour for a larger party and you have any special requests, we would be happy to assist you over the phone, via email or Live Chat.

  • How can I book a tour over the phone?

    To book your tour with one of our Tour Specialists over the phone, just give us a quick call at any of the below numbers:

    Italy: (+39) 06 8336 0561 

    Ireland: (+353) 1 881 4400 

    France: (+33) 170371426

    USA: (+1) 800 358 1942 

    UK: (+44) 800 098 8019 

    Spain: (+34) 900 838 432

    Australia: (+611) 800 790 369

    Our office is open 7 days a week between 6 AM and 8:30 PM GMT. We currently offer support in English, French, Italian, Spanish, Portuguese and German.

  • How can I book a tour via chat? Do I send you my CC details via chat?

    Our Live Chat agents are available to take your bookings 7 days a week between 8 AM and 8 PM GMT. This is a quick and secure way to reserve your tickets without calling our office. Each agent is trained to take your bookings in a quick and efficient manner, making our Live Chat the preferred choice for many of our global clients.

     Our Live Chat application complies with all security regulations and we will never request credit card details to be typed directly in the chat window. Instead, we will provide you with a secure and encrypted webform for all sensitive data.

  • Can I book via email?

    We would not recommend booking via email as other methods are a more reliable way to protect your sensitive information. Instead, we invite you to opt for our website, phone, or Live Chat service. We will be delighted to process your booking and make sure that you are all set for your upcoming trip!

Getting In Touch

  • How can I contact City Wonders?

    For all urgent queries, we recommend that you call our Customer Care Line  +353 (0) 1 881 4400 where our agents will be able to provide you with all the information you require. Alternatively, you can connect to us via Live Chat.

    Our Customer Care team are here to assist you with your query 7 days a week from 9am – 9pm (CEST) via online live chat. It’s a great way to contact us very quickly for help to meeting points, questions, cancellations, amendments and bookings.

    Please click here to chat with one of our customer care representatives. 

    For non-urgent queries, you can email us at info@citywonders.com.

Additional Services

Transport & Accommodation

Private Tours

  • Do you offer private tours?

    Currently we offer private tours in many destinations and can arrange many of our tours as private tours.  If you are interested in a private tour please refer to the private tours offered online. If the private tour you are interested in, is not listed, please contact our Customer Care team.

  • I would like a quote for a private tour not listed on the website.

    In order to provide a quote, we would need to know the exact amount of people who would be joining the tour and the dates/times you are available. We will then contact you within the next few days to let you know the details.

  • How far in advance should I book a private tour?

    In order to organise a private tour, we would kindly ask you to contact us at least 48 hours before the tour. Booking more time in advance allows a greater availability of booking tickets, guides etc.

  • Benefits to booking a private tour?

    Your own personal guide, and an itinerary tailored to your interest - as well as being able to take a tour that does not normally run during this time.

  • What is the difference between a private and group tour?

    With a private tour you have a private tour guide just for your group, who can cater more personally and directly to the interests of your party. You are free to move at your own pace and there is much more flexibility with the itinerary and timing of a private tour. Group tours include no more than 20 people per guide.

General Tour Questions

Accessibility

  • Do you cater to wheelchair, motorized scooter users or guests with mobility impairments?

    Due to traffic flow considerations, unfortunately, we cannot accommodate wheelchair or motorized scooter users on our group tours. Our group activities do not have access to lifts and ramps and we would be required to use a different route which may impact our itinerary.

    We do cater for wheelchair users on some of our private tours as these services can be tailored and personalised to suit different needs. If you are interested in booking a private tour and will be using a wheelchair, please contact our Customer Care team by phone, email, or via Live Chat.

  • Can I bring a stroller with me on the tour?

    We do not recommend bringing a stroller on a tour. A lot of venues do not allow for strollers. If your particular tour is suitable for a stroller, this information will be provided under the FAQ for the specific tour you are interested in. Please ensure the stroller is lightweight, foldable & small when it is suitable to bring on the tour.

Dates, Times and Participants

  • What is the minimum number of participants?

    We don't have a minimum number of participants.

  • What days do you run particular tours?

    Please refer to the tour information page where the operating days of the tour are provided. This may change depending on the season however using the calendar under the book a tour area will highlight the running days for the dates in question.

  • What times do you run particular tours?

    Please refer to the tour information page where the start times are provided. Start times can also be viewed by selecting the date you are interested in booking, followed by start times available in a drop down.

  • Why can I not book on one of the operating days?

    There can be different reasons where you unable to select the tour date. This can be due to no availability left with the tour being full, venue is closed on that date, and a large event could conflict with the tour such as a marathon.

Dress Code

Meeting Point

  • How will I recognize the guide?

    Our City Wonders coordinators will be wearing blue polo shirts or jackets at the meeting point for easy recognition and holding a sign with the tour name.

  • What time should I arrive at the meeting point?

    Please arrive 15 minutes before the start time of the tour.

  • Where do I meet with my tour and guide?

    The meeting point differs from tour to tour. Upon booking you will receive a confirmation voucher containing your tour details and some important information. There, you will find the meeting point details along with some images, tips, links to Google Maps and GPS coordinates.

    All our meeting points are located close to metro stations and are easy to access. Our Customer Care Team is also happy to provide guidance and help with locating your tour meeting point.

After The Tour

  • What happens if I am late for my tour?

     It is the responsibility of all customers to be at the meeting point 15 minutes before departure. Customers arriving after departure cannot be accommodated & missed tours or tickets cannot be refunded.

  • I happen to have the audio equipment provided by the guide?

    Please contact our Customer Care team by phone or email. Typically we will arrange a pick-up of the audio equipment from your hotel if you have left the tour area.

  • I would like to provide feedback

    We appreciate your feedback and within days of taking the tour, expect to receive a email requesting feedback of your experience.

  • Can I leave a review after my tour?

    Customer feedback is invaluable for us as it allows us to improve our tours and ensure that each of our guests has a wonderful experience.  We welcome all sort of feedback, so please make sure you get in touch!

Other Questions

Paris

Loire Valley with Wine Tasting

  • How many castles will we visit?

    On our Loire Valley Tour, you will see the three most visited castles – Chateau Chambord, Chateau de Chenonceau and Chateau de Nitray, which is partially visited inside.

  • Can I stay in the castle after the tour has ended?

    Since we follow a carefully planned itinerary throughout the tour, which includes a food and wine tasting after the visit to the castles, should you decide to stay at any of these locations you would be missing the remaining portion of the tour.

  • How many types of wine will we taste?

    We endeavour to offer every visitor six different wines. Please note however, that numbers will vary occasionally depending on vineyard availability and circumstances beyond our control.

  • What kind of wine will we taste?

    On the regular tour, you will taste a Brut "Méthode traditionnelle”, Sauvignon Blanc sec; Rosé "Les Meuriers", Cabernet Rouge "Les Meuriers" and Le Côt, Chenin Blanc (Moelleux 2009).

     

    Please note that the selection of wines may be different on the day of your visit depending on the vineyard’s availability.

     

  • Is lunch included in the price?

    Yes, lunch is included in the price of your tour. Your lunch will be hosted at Nitray Castle – an old and prestigious vineyard where we will also have our wine tasting.

  • Do you offer a vegetarian option?

    For vegetarians we offer a main course of baked tomatoes with onions and oven-roasted potatoes. All main courses will be followed by an assortment of local cheeses, dessert, espresso and local wines.

    If you require a vegetarian option, please inform us at time of booking or by email so we can inform the venue.

  • How much of the day will we spend on the bus?

    The bus journey in and out of Paris to the Loire Valley will take approximately 2.5 hours each way. Journeys between the castles should be no more than an hour long so you will be on the bus for roughly 6 hours in total.

  • Can I stay at Loire after the tour?

    Yes. The tour includes round trip transportation from and to Paris, so if you wish to stay at Loire you must inform your guide during the tour so they are aware you will not be coming back with the group. You will need to organise your own return transport to Paris.

  • What will we eat for lunch?

    The lunch we offer includes a fresh salad as a starter, and chicken prepared “Loire Valley” style as a main course.

  • I have a very small baby; do I need a ticket for him/her?

    Yes, all seats on the coach must be paid for upon reservation. However, if you are traveling with an infant on your lap (0-1 years old included) there is no need to purchase a ticket.

     

Louvre Museum

Louvre VIP and Wine Tasting Experience

Eiffel Tower

  • Do we have Skip the Line Access to the top level of the Eiffel Tower?

    Our Eiffel Tower tours include access up to the second level, which gives you a fabulous view of the city of Paris. They do not include access to the summit but our guide will show you where you can purchase a separate ticket to the summit directly at the venue at the end of the tour.

     

  • I am not familiar with the meeting location. Can I just meet the guide at the Eiffel Tower?

    The guide will not be able to meet you directly at the Eiffel Tower. You will receive a voucher with clear instructions on how to reach the meeting point and you can contact our Customer Care Team if you have any questions or require further directions

  • Can I take the Seine River Cruise at another time or date?

    This is possible, depending on the tour you have booked. Both our “VIP Eiffel Tower tour with Seine Champagne Cruise” and our “Moulin Rouge with Skip the Line Eiffel Tower and Seine River Cruise Experience” start with the Seine River cruise, which means that the cruise can only be done at that time. However, for our other Eiffel Tower tours with Seine River cruise, your guide will give you the tickets for the cruise on the day of your tour and you will able to use them at a later stage during your stay. Tickets for the cruise are distributed once the the Eiffel Tower portion of the tour is complete.

  • Can I have a non-alcoholic drink on the VIP Champagne Eiffel tower with the cruise?

    Yes, we do have non-alcoholic (soft drinks) alternatives available. There is a bar on board as well, so if you wish to purchase a different option than the ones offered, you are welcome do to so, at your own expense.

     

  • Is there any food included in the VIP champagne cruise?

    Salty snacks are offered throughout the boat cruise, for example peanuts and crisps, however no appetizers or meals are offered.

  • Can I just get tickets for the Champagne Cruise and do it on my own time?

    The Champagne cruise will take place at the start of the tour so you will need to do it at this time if you wish to remain with the group.

  • What happens with the cruise if it rains?

    The itinerary will remain the same. The boat for the cruise is only partially open, which means there are covered areas for you to sit in. It is very rare that there would be a disruption to the boat services, these are only cancelled in the case of a health and safety risk.

  • Can I bring my child on this tour?

    There is no age limitation for this tour. However, please note we cannot accommodate strollers on our group tours.

Paris Catacombs

  • How much activity is involved?

    The activity level of this tour is ‘moderate’ - this means that any guest in relatively good health should be able for it. There are 130 steps down to the Catacombs and 83 steps back up. While underground, we cover 2km of passages at an easy pace.

  • Can I take photos?

    Yes, you are allowed to take photos without flash.

  • Will we see bones and skulls?

    Yes, you will see bones and skulls.

  • Is there a restroom?

    No. There are no restrooms at the Catacombs of Paris.

  • Can I bring a stroller with me?

    Since the space is limited and there are a lot of stairs ,we cannot accommodate strollers on this tour.

  • Is this tour OK for customers with claustrophobia?

    We do not recommend this tour to visitors who are uncomfortable with small spaces as it takes place entirely underground on a one-way-track, 30 meters down. There are some tight spaces but there are also open halls.

Musée D’Orsay

Notre Dame and Ilé de la Cité & Sainte Chapelle

Normandy

  • Can I meet the group directly at Normandy?

    This tour includes round trip transport from and back to Paris, as it is designed for visitors staying in the city, therefore it is not possible to meet up directly in Normandy.

  • Does the tour include food?

    Yes. This tour includes a two-course meal at a beautiful local restaurant overlooking the port of Grand camp Maisy.

  • Are there vegetarian options?

    Yes, we can provide a vegetarian option. If you have a special requirement regarding food, please inform us upon reservation or email us at your earliest convenience.

  • Do you offer non-alcoholic drinks on this tour?

    Yes. During lunch, you will have the option to choose a soft drink if you do not wish to drink alcohol.

  • Can I stay at the location after the tour has ended?

    Yes, it is possible to stay in Normandy after the tour has ended. This will mean that you need to make your own travel arrangements for your return to Paris.

  • Can I bring my children on this tour?

    Yes. There is no age limit on this tour and infants from 0-1 year old travelling on your lap do not need to pay for a reservation.

     

  • Is it interesting to children?

    This tour has proven to be suitable for all ages; however, this would depend entirely on your children’s interests.

  • How much time do we spend on the bus?

    The distance from Paris to Normandy is approximately three hours. Including the return trip, it would be a total of 6 hours traveling and some extra time between venues visited.

  • Are there toilets on the bus?

    Our transportation is not fitted with toilets. While traveling to and from Normandy you will be stopping for a toilet break and the chance to take photos at various locations.

Paris Famous Graves

Montmartre Tours

Dark Heart of Paris

  • Is this tour suitable for children?

    There are no age restrictions. However, we would not recommend this tour for young children as the content may not be appropriate.

  • Can I bring a wheelchair?

    We regret that we are unable to accommodate guests with walking difficulties or who use a wheelchair on any of our group tours.

Moulin Rouge with Skip the Line Eiffel Tower and Seine River Cruise Experience

Champagne Day Trip with Champagne Tasting

VIP Fully Guided Louvre Highlights tour with Lunch at Angelina

  • What is the name of the restaurant?

    Our lunch is provided by Angelina at the famous Café Richelieu inside the Louvre.

  • How can I find the restaurant?

    Our guide will escort the group to Café Richelieu and you can stay there at your leisure.

  • What is the food like?

    The lunch consists  of a 3-course set menu including one starter, one main, the famous Mont-Blanc dessert, a glass of wine and tea or coffee.

  • Do you cater for vegetarians?

    Yes, we can offer an alternative menu for vegetarians. Please leave a note specifying this upon booking. Unfortunately, we cannot accommodate any vegan, or celiac dietary requirements.

  • Am I allowed to go back to the Louvre?

    Yes, you will be able to get back into the Louvre Museums and explore the galleries and exhibitions at your leisure after lunch. The Café Richelieu is located inside the Louvre.

Full Day Highlights of Paris: Notre Dame and Musée d'Orsay Combo Saver

  • Are the towers of Notre Dame Cathedral included in this tour?

    This tour does not include a visit to the Towers. However, should you wish to visit them after your tour, you can queue up and purchase a ticket on site. Your guide will be happy to show you where to go.

  • Is lunch included?

    This is a package made up of two separate tours. Between the two tours you have over two hours of free time to have lunch at your own leisure and proceed to the next meeting point -which is only about 25-30 minutes’ walk away along the Seine River bank.

Best of Paris - Notre Dame and Louvre with Towers Combo Saver Tour

  • Are the towers of Notre Dame included in this tour?

    Yes, the towers of Notre Dame Cathedral are included in this specific tour.

  • Are there a lot of steps inside the Towers?

    Yes, there are many steps up the Notre Dame Towers. We do not recommend this tour to people with reduced mobility as the climb can be quite challenging.

  • Can I stay inside the towers after the tour has ended?

    Due to the crowds climbing the towers on a daily basis, the visitors have only a limited time on top but thereafter must make room for others climbing up since it is the policy of the venue.

  • Does the guide climb the Towers of Notre Dame Cathedral with us?

    The guide will offer you an explanation before going up and will give you directions as to where to go once you come down. The guide will not climb together with the group as he will give you freedom to appreciate and enjoy your time at the Towers.

    .

  • Is lunch included?

    This is a package made up of two separate tours. Between the two tours you have over two hours of free time to have lunch at your own leisure and proceed to the next meeting point -which is only about 25-30 minutes’ walk away along the Seine River bank.

VIP Louvre Highlights and Wine Tasting Evening Tour

VIP Louvre Highlights and Wine Tasting Evening Tour with Labelling Experience

Versailles Palace Tours departing from Paris

Versailles Palace Tours departing from Versailles

Privileged Access: Full Day Versailles VIP Behind Locked Doors

Perfect day in Paris Tour: Louvre, Notre Dame and Cruise Down the Seine

Notre Dame Towers

  • Are the Towers included in all of the Notre Dame tours you offer?

    We have tour options with the Towers and without the Towers. You can find the inclusions of each activity on the relevant tour page. Also, for a quick reference, tours that include access to Notre Dame towers mention it in the title.


    The tours in which the Towers are included are “Skip the Line: Notre Dame Tour with Towers and Ile de la Cité” (for a single tour) and “Skip the Line: Best of Paris - Notre Dame and Louvre with Towers Combo Saver Tour” (if you are interested in a tour package).

Notre Dame & Ile de la Cité Tour

Notre Dame Tour with Towers and Ile de la Cité

Notre Dame and Ile de la Cité tour with Skip-the-Line visit to Sainte-Chapelle.

Rome & Vatican

Vatican

  • I am taking a Vatican Tour that includes Saint Peter’s Basilica, will we go up the dome?

    It is possible to climb the Dome on your own if you wish, however you will need to purchase a ticket directly on site.  Our tours do not include a visit to the Dome. Please note that if you intend to climb the Dome after your tour ends, you should make sure to book a morning tour (not on a Wednesday) as the Dome access is already closed in the afternoon before our afternoon tours reach Saint Peter’s Basilica, and the Basilica is often closed on Wednesday mornings.

  • What is the difference between the morning and the afternoon 3 hours group tour?

    While the itineraries for both tours are the same, our afternoon Vatican tours do not include a guided tour of St. Peter's Basilica. In the afternoon tour guides are not allowed to provide commentary within the Basilica. Instead, your guide will lead you to the Basilica, skipping the general access lines, and provide a full description and commentary from the entrance.

  • Do both the morning tours and the afternoon tour have the "no wait access" line?

    Yes, you will skip the general public line. We have a special entrance agreement with the Vatican Museums which allows us to enter the Museums through our pre-booked ‘No-Wait Access’ entrance.

  • Is it possible to arrange a tour for a time other than 9.00 AM, 10.00 AM or 2.30 PM and still Skip the Line?

    Our Vatican Group Tours only depart at 9.00 AM, 10.00 AM and 2.30 PM strictly.  Sometimes, during Vatican Museum opening hours, our staff may be able to arrange it for you as a Private tour, subject to availability.

  • Where does the tour meet?

    The tours meet at a location very close and convenient to the entrance of the Vatican Museums. Full details of the exact location are included on the confirmation voucher you will receive when you book your tour.

  • What exactly is included in the 3 hours Group tour for the Vatican Museums, Sistine Chapel and St Peters Basilica?

    The price is all-inclusive: Skip the Line entrance, entrance ticket, guide and tour. Our tours are  classic and very comprehensive. This is a three hour tour and covers many wings of the museums including, but not limited to, ancient Greek\Roman sculpture, the Hall of Maps, the Gallery of the Candelabra and the Hall of Tapestries. For many the two highlights of our tours are the Sistine Chapel and the Raphael Rooms. From the Sistine Chapel, groups exit the Museums and end the tour at St. Peter's Basilica in St. Peter's Square. Please note that most Wednesday mornings and on special religious occasions, Saint Peter’s Basilica might be closed, and therefore not part of the tour. In that event, the tour still lasts three hours and has a more extensive visit inside the world-famous Vatican Museums.

  • Is photography permitted during the tour?

    Throughout most of the Museums and in St. Peter's Basilica it is possible to take photographs. However, photography is strictly prohibited inside the Sistine Chapel.

  • How can I see the crypts in St. Peter's Basilica?

    In our Vatican Sistine Chapel Express with St. Peter’s Basilica Tour you will be able to see them. This tour is our only tour that visits the tombs of the most important Popes of all time in a special crypt beneath St. Peter’s Basilica.

  • Are the Vatican Group tours accessible for wheelchair users?

    Due to some itinerary restrictions, we are unable to accommodate wheelchair users or customers with restricted mobility on our Vatican Group Tours.

    We welcome wheelchair users on our Private Vatican tours. Wheelchair users are required to use a different route through the Vatican Museums. Our Private Vatican Tours fully accommodate wheelchair users and persons of reduced mobility. Your guide will bring you through the Vatican Museums and the Sistine Chapel, but not the Basilica. *

    However, we can accommodate wheelchairs in Private tours. Wheelchair users are required to use a different route through the Vatican Museums. In our Private Vatican Tour which fully accommodate wheelchair users and persons of reduced mobility. Your guide will bring you through the Vatican Museums and the Sistine Chapel, but not the Basilica.*

    *Important note: Neither option detailed above includes the special skip-the-line access to Saint Peter's Basilica as it is not wheelchair accessible. If you wish to visit Saint Peter's Basilica after your tour, you will need to exit the Vatican Museums, go to Saint Peter's Square and queue to enter. Entry to the Basilica is free. 

  • Can you provide wheelchairs for Private tours to the Vatican Museums? Can I bring my own wheelchair to a private tour?

    Wheelchairs are available at the Vatican. You will need to send a request to the Vatican before your visit. Please note that you should request them by sending an email to this address: accoglienza.musei@scv.va Wheelchairs are free of charge.

    If you bring your own wheelchair, please let us know while booking your private tour so that we can arrange the perfect tour for you.

  • Is there a mandatory dress code?

    Yes, the Vatican has a strict dress code. Men, women and children must have their shoulders and knees covered at all times.

  • I am travelling with a baby, am I allowed bring a stroller/pram on the group tour?

    Yes, you can bring a light and fully foldable stroller as you may be required to fold it and carry it in some areas.

  • Do you offer the tours in other languages?

    Yes, we also offer tours in French, German, Spanish, Portuguese and Italian

  • I am looking at the Vatican half day Tour with breakfast and Gardens for my family and kids?

    Unfortunately, due to security reasons the Vatican City State do not allow children under 6 on this tour. We use an open sided bus to tour the gardens, however the windows will be covered in case of bad weather.

  • At the end of the tour, will I be able to explore the Vatican Museums on my own?

    No. With our tickets, it is not possible to re-enter the Vatican once you leave as the Vatican tickets are single entry only.

  • What is the difference between the morning and the afternoon three hour group tour?

    While the itineraries for both tours are the same, our afternoon Vatican tours do not include a guided tour of St. Peter's Basilica. In the afternoon tour guides are not allowed to provide commentary within the Basilica. Instead, your guide will lead you to the Basilica, skipping the general access lines, and provide a full description and commentary at the spectacular entrance.

  • Where do the City Wonders Vatican tours meet?

    The tours meet at a location which is very close and convenient to the entrance of the Vatican Museums. Full details of the exact location are included on the confirmation voucher you will receive upon booking your tour.

  • Am I allowed to take a backpack into the Museums?

    Yes, guests can carry bags once they are smaller than 40cm length x 35cm width x 15cm depth. Anything bigger than this, or any umbrellas or camera tripods, must be checked into storage at the beginning of the tour.

    The tour ends on the other side of the Vatican Museums, a significant walk away from the bag collection point. Guests who are forced to check bags must therefore leave the tour early to collect them or complete a 15 – 20-minute walk back to the entrance after their tour. Those doing the afternoon tour may not be able to retrieve their belongings until the following day.

    Thus, we recommend that visitors travel light and leave any unnecessary belongings at home.

  • Do any of the City Wonders Vatican tours include the “Scavi”?

    This option is only possible to book through the Vatican directly. The only way to get into the Scavi is to contact the Vatican directly through the Vatican Scavi office by emailing scavi@fsp.va to request access.

  • What is the difference between the Scavi and the Necropolis?

    The Necropolis : this is what the crypts beneath St Peter’s Basilica are called, where most of the late Popes have been buried. If you wish to see this, you can book our Vatican Sistine Express with St Peter’s Basilica tour. This does not however, offer entry to the Scavi, which is where the tomb of St Peter is located.

    The Scavi: this is where the tomb of St Peter is located. A visit to the Vatican Scavi then, is a pretty unique treat for Catholic visitors or anyone with archaeological curiosity. Access however, is limited and extremely tricky to come by. The only way to get in is to contact the Vatican directly through the Vatican Scavi office by emailing scavi@fsp.va to request access.

  • Is the Vatican Half Day Tour with Breakfast and Gardens suitable for my children?

    Due to security reasons, the Vatican City State does not allow children under 6 years old on this tour. We use an open sided bus to tour the gardens and this could be unsafe for younger children.

  • What is the difference between the Vatican Half Day Tour with Breakfast and Gardens and the VIP Vatican Breakfast?

    The VIP Vatican Breakfast tour does not include the 45 minute Vatican City and Gardens tour in a covered open-air bus.

  • What is the difference between the Group tour and the Family tour?

    While the Group tour is a three hour tour, the Family tour is a two hour tour which has been specially designed for children from 7 to 12 years old. Children will have educational activities in reading and writing format and will discover lots about the Vatican, Sistine chapel and other areas in a fun way which will hold their attention.  You will still have the skip-the-line access for the Vatican Museums, Sistine Chapel and St. Peter’s Basilica and will follow the same itinerary as the group tour. Once you arrive in St. Peter’s Basilica, the guide will leave you and you will have the option to explore it by yourself.

  • We are taking a cruise ship to Civitavecchia and then transferring to Rome. We should be leaving the port by 7.30-8.00AM. Will that allow us enough time to reach the meeting point for the standard Colosseum tour that starts at 10:00AM?

    Transfers from Civitavecchia on average take 1 hour and 30 minutes, so that is cutting it very close. Depending on the day of the week and the amount of traffic you encounter, you may arrive with plenty of time to spare or you may arrive very late. Since we cannot refund late arrivals please consider carefully before booking a morning tour.

    We offer afternoon group and private tours which may be a better option for you, however tour times depend on the time of year so please use the calendar on our website to check options or contact our Customer Care Team.

  • We are taking a cruise ship to Civitavecchia and then transferring to Rome. We should be leaving the port by 7.30-8.00 AM. Will that allow us enough time to reach the meeting point for one of the Vatican group morning tours?

    Transfers from Civitavecchia on average take 1 hour and 30 minutes, so that is cutting it very close. Depending on the day of the week and the amount of traffic you encounter, you may arrive with plenty of time to spare or you may arrive very late. Since we cannot refund late arrivals please consider carefully before booking a morning tour. We also offer afternoon group and private tours at 2.30 PM which may be a better option for you.

     

Papal Audience Experience with Pope Francis

Colosseum

Pompeii

Crypts and Catacombs

Odescalchi Castle at Bracciano Lake Tour with Lunch

Tuscany in One day

VIP Capri in one day tour with Blue Grotto Option

  • Is the Blue Grotto option included in the price or is it necessary to purchase a ticket?

    To be able to go to the Blue Grotto, please note that a ticket needs to be purchased. This option is available upon clients request at a price of 30€. This service will be purchased on site and the only method of payment is by cash. The access to the Blue Grotto is always subject to weather conditions. Please note that if you opt for this service you will miss a part of the tour in Capri or AnaCapri, depending on the time table for the Blue Grotto visits.

  • Can I join this tour from Rome?

    Yes, you can. We also have this tour departing from Rome via high-speed train, including return.

  • Is lunch included?

    In our tour to Capri lunch is not included, you will have two hours of free time in Anacapri to get lunch. Our guide will be more than happy to recommend their favourite spots to you.

  • Can I bring my luggage with me?

    We are unable to accommodate this request due to luggage bus restrictions. However, you can leave your luggage in the lockers at Rome Termini Station. You will to need to arrive in time to do this before checking in for your tour.

  • Is it accessible for wheelchairs?

    Due to the transportation involved in this tour, we are unable to accommodate customers in wheelchairs.

  • I have a small child; can I bring a stroller with me?

    Due to the nature of this tour, we are unable to accommodate strollers.

  • Can I join this tour from Naples?

    You will be able to join the tour from Naples directly if you wish.

  • Do I need to purchase train tickets on my own for this tour?

    All transportation is included in the tour price.

  • How much does the Blue Grotto excursion cost?

    For the Blue Grotto, please note that a ticket needs to be purchased. This option is available upon request to your guide, at a price of €30. This service will be purchased on site and the only method of payment accepted is cash. Access to the Blue Grotto is subject to weather conditions. Please note that if you opt for this service you will miss a part of the tour in Capri or Anacapri, depending on the time table for the Blue Grotto visits.

Trastevere stroll with Exclusive Private Dinner

Villa Borghese Gallery and Gardens Tour

Exclusive Pope's Summer Residence Tour with Private Papal Apartments, Gardens and Lunch

Amalfi Coast with Mozzarella cheese tasting by train

Milan, Venice, Florence

Best of Milan & Last Supper Tickets

  • Can I join the Best of Milan tour as a one-day trip from Rome or Florence?

    We do not organise day trips from Rome or Florence to Milan, however you can travel by train to Milan and take our tours once you are there.

    You can check train times and fares on:  www.trenitalia.com/tcom-en or www.italotreno.it/en .

  • The Sites Visited list for the Best of Milan includes the Scala Theatre - do we go inside and is the entrance ticket included?

    Our tour includes a visit of the Scala Theatre from the outside only. You can easily head back to independently visit this site, which includes a small Museum and gift shop. Our guides will be happy to point you in the right direction at the end of your tour.

  • Can I bring my baby for free on this tour?

    Due to the Last Supper’s venue regulations, every single person (including all infants) must pay the entry fee.

  • I want to buy Last Supper tickets only. How can I do that?

    A certain allocation of skip-the-line access tickets to see Leonardo Da Vinci’s masterpiece are available every day except for Monday. Many of these tickets are used by our Best of Milan Tour, but those that remain are sold as ‘Tickets only’, bookable no more than 3 days in advance of the date you wish to visit.

    Our tickets grant us access to the venue where The Last Supper is held at an allotted time that changes depending on the day. Those who have booked ‘Tickets only’ meet up with the Best of Milan tour group and their tour guide outside the venue.

    The guide then leads the group inside, past the lines of people queuing up to gain access, and straight to The Last Supper. As this mural is so popular, only one group is permitted to enter at a time and they can stay for 15 minutes. Our tour group sizes are limited to 25 people or fewer, so there will never be more than this plus a guide inside the room while we visit, making it a wonderfully intimate experience that you will never forget.

  • When can I book the Last Supper Tickets Only?

    Last Supper (Only) tickets are put on sale 72 hours in advance of the date, however we cannot guarantee availability. To ensure your place at the Last Supper in advance, we suggest you book our Skip the Line: Best of Milan Tour. Your ticket is included, and is guaranteed.

Lake Como, Bellagio & Lugano

  • Do we require any travel documents to take part in the Lake Como and Lugano tour?

    All customers are required to carry their passport/travel document with them on this tour. In addition, it is customer’s responsibility to ensure they have the correct Visa to enter Switzerland.

    Customers holding passports from a non EU country will need a Schengen Visa which they can obtain on entry to an EU country. Without the correct Visa customers will not be allowed to enter Switzerland and City Wonders will accept no responsibility for any customer who is refused entry at the border due to having an incorrect or no Visa.

    Please refer to the following website for up to date information about Visa requirements for Switzerland; https://www.bfm.admin.ch/content/bfm/en/home/themen/einreise/merkblatt_einreise.html

Best of Florence

Uffizi Gallery

Venice

Doge’s Palace Secret Itineraries

Doge's Palace Secret Chambers and Best of Venice Small Group Combo Saver Tour

  • Is this tour suitable for children under the age of six?

     Due to the tour content, the Doge’s Palace will not accept children under the age of 6 on this tour.

  • Why is the break so long on this full day tour?

    The morning part of this full day package starts with a guided tour through the Secret Itineraries of the Doge’s Palace, for about an hour and fifteen minutes. Then you can visit the rest of the Palace on your own, without a guide and stay as long as you want before your afternoon tour.

    This unguided tour is counted as part of the break, as this is your free time, during which you can also leave the Doge’s Palace to have lunch at your own leisure or explore the beautiful surroundings of the area around St. Mark.

  • Is lunch included in this full day tour?

    This one day package is made up of two separate tours, and you will have free time between the two tours to have lunch at your own leisure in the St. Mark area.

Murano & Burano

  • Will we have free time at Murano and Burano?

    There are two times when you will be able to enjoy free time during the Murano and Burano Tour. You will have 80 minutes’ free time in Murano. In Burano, you will have 55 minutes of free time.

Venice and Small Islands in One Day

Secret Venice Walking Tour with Gondola Ride

  • Can we have a private gondola on this group tour?

    Each gondola has space for up to 6 people so you will likely be sharing with another group. We currently don’t have an option for a private gondola tour within a group tour.

    However, we would be delighted to help you with booking a fully Private Tour, where not only the gondola but also the Secret Venice Walking Tour would be private. For more information, please contact us by phone, email or live chat.

Tuscany Castles Tour with Chianti Wine Tasting

Best of Milan by Night with Rooftop Aperitivo and Appetizers

  • Can we accommodate special dietary requirements?

    Yes. Please let us know in advance if you have any allergies, are vegetarian or celiac.

  • Can I bring baby strollers?

    Due to the itinerary on this tour we will not be able to accommodate baby strollers.

  • Is it accessible for wheelchairs?

    Regrettably, due to some restrictions we are unable to accommodate wheelchair users or customers with restricted mobility on this tour.

  • Does this tour has a dress code?

    This tour requires smart casual clothing for the aperitivo portion in the afternoon. The restaurant does not permit athletic or sports uniforms, torn clothing, slippers, beach sandals or flip-flops. Gentlemen must avoid shorts and open shoes. However, comfortable shoes are recommended considering that there is a fair amount of walking during the walking part of the tour.

Turin Express from Milan by High-Speed Train

Exclusive Evening Access to St. Mark’s Basilica Tour with Venice Highlights

Best of Venice Tour with Gondola Ride

  • Can we have a private gondola on this group tour?

    Each gondola has space for up to 6 people so you will likely be sharing with another group. We currently don’t have an option for a private gondola tour within a group tour and this tour is not available as a private tour.

    However, we have a different tour that includes a gondola ride - our Secret Venice Walking Tour with Gondola Ride. We can organise that tour as a private tour, where not only the gondola but also the Secret Venice walking tour would be private. For more information, please contact us by phone, email or live chat.

  • Can I bring baby strollers?

    Due to the itinerary of this tour we will not be able to accommodate baby strollers.

  • Is it accessible for wheelchairs?

    Due to the transportation involved in this tour, we are unable to accommodate customers with wheelchairs.

  • Is it permitted to take photos?

    Photography is permitted throughout most of the tour; however, photography is prohibited in St. Mark’s Basilica.

  • If I want to stay longer in the gondola, can I do that?

    A thirty minute gondola ride is included in your tour  If you wish to stay longer you will need to negotiate this with your gondolier.

London

Buckingham Palace and Changing of the Guard

Buckingham Palace Tickets with English Tea

British Museum

Churchill War Rooms

  • Can I stay inside the Churchill War Rooms once the tour is finished?

    Yes. After the walking tour outside with your guide, they will escort you to the Churchill War Rooms, where you will be given an audio guide, leaving you are free to explore at your own pace. We allocate one hour in our tour time for this, however you can stay longer, until closing time (6 pm) if you wish.

Stonehenge

  • Can I touch the stones at Stonehenge?

    A few years ago, it was possible to get closer to the Stonehenge stones, however this natural heritage was getting damaged. To preserve the stones, visitors are now not permitted to touch the Stonehenge stones. You will see them from a distance of 10 yards at the closest, which, while protecting the site, still enables you to appreciate this amazing site and offers you wonderful photos opportunity.

Traditional Ale and Food Tasting

Criminal and Legends of London

Westminster Abbey and the Changing of the Guard

Combo Saver: Westminster Abbey and the Changing of the Guard with National Gallery

Royal Summer Combo: Westminster Abbey, Changing of the Guard, Buckingham Palace and Afternoon Tea

  • Can I go back to Westminster Abbey after the tour?

    Our tour finishes outside Buckingham Palace – which is about 15 minutes’ walk from Westminster Abbey. If you wish to re-enter the Abbey, you will need to queue and purchase new tickets.

  • Can I take photos inside Westminster Abbey?

    Unfortunately, Westminster Abbey does not permit the taking of photos.

  • Is lunch included?

    This is a package made up of two separate tours. Between the two tours you have about 2 hours of free time to have lunch at your own leisure and proceed to the next meeting point -which is less than 5 minutes’ walk away along Buckingham Palace. With Saint James’s Park just next to you, this is a great picnic opportunity!

     

Tower of London and River Thames Tour for Families

Small Group Express Windsor Castle Tour from London by Train

  • Is the tour inside Windsor Castle tour self-guided?

    Yes, after a guided walking tour of the town of Windsor (and Eton), your guide will escort you to the entrance of Windsor Castle, where you will embark on a self-guided tour through the castle as per the venue’s rules. Your guide will have given you your return train tickets to use at your own leisure to go back to London that evening after the tour.

  • Will we receive audio guides during the Windsor Castle tour?

    Yes, you will use the official audio guides provided by Windsor Castle at the point of entry and you will return them at the exit.

  • Can I take photos inside Windsor Castle?

    To protect the privacy of the royal family, no photography is allowed inside Windsor Castle – but is allowed in the Gardens.

  • Is it possible to stay in Windsor town after the tour?

    Yes and we highly recommend it. After you finish visiting Windsor Castle you will be able to stay and visit the town some more on your own and even have dinner there before returning to London City at your leisure the same evening.

Combo Best of Royal London and Windsor Castle Tour

  • Is the tour inside Windsor Castle tour self-guided?

    Yes, after a guided walking tour of the town of Windsor (and Eton), your guide will escort you to the entrance of Windsor Castle, where you will embark on a self-guided tour through the castle as per the venue’s rules. Your guide will have given you your return train tickets to use at your own leisure to go back to London that evening after the tour.

  • Will we receive audio guides during the Windsor Castle tour?

    Yes, you will use the official audio guides provided by Windsor Castle at the point of entry and you will return them at the exit.

  • Can I take photos inside Windsor Castle?

    To protect the privacy of the royal family, no photography is allowed inside Windsor Castle – but is allowed in the Gardens.

  • Is it possible to stay in Windsor town after the tour?

    Yes and we highly recommend it. After you finish visiting Windsor Castle you will be able to stay and visit the town some more on your own and even have dinner there before returning to London City at your leisure the same evening.

  • Is lunch included?

    This is a package made up of two separate tours. Between the two tours you have around one and a half hours’ free time to have lunch at your own leisure and proceed to the next meeting point -which is about 30 minutes’ walk away, or quicker if you take the metro. With Saint James’s Park on the way, this is a great picnic opportunity!

Naples

Pompeii and Vesuvius Tour from Naples with Lunch and Wine Tasting

Ancient Heart of Naples Stroll with Local Street Food Tasting

Capri in One Day Tour from Naples with Blue Grotto Option

  • How much does the Blue Grotto excursion cost?

    For the Blue Grotto, please note that a ticket needs to be purchased. This option is available upon request to your guide, at a price of €30. This service will be purchased on site and the only method of payment accepted is cash. Access to the Blue Grotto is subject to weather conditions. Please note that if you opt for this service you will miss a part of the tour in Capri or Anacapri, depending on the time table for the Blue Grotto visits.

  • Is lunch included?

    In our tour to Capri lunch is not included, you will have two hours of free time in Anacapri to get lunch. Our guide will be more than happy to recommend their favourite spots to you.

  • Can I bring my luggage with me?

    Unfortunately, we are unable to this request due to luggage bus restrictions. However, you can leave it in Naples Central Station lockers. You will only have to arrive before the tour starts and make sure you have plenty of time.

  • Is it accessible for wheelchairs?

    Due to the transportation involved in this tour, we are unable to accommodate customers in wheelchairs.

  • I have a small child; can I bring a stroller with me?

    Due to the nature of this tour, we are unable to accommodate strollers.

  • Can I join this tour from Rome?

    Yes, you can. We also have this tour departing from Rome via high-speed train, including return.

  • Can I stay in the island after the tour?

    It is possible to stay longer in Capri if you wish to stay there after the visit. If you decide to do so, you will only need to get your own boat ticket back to the mainland.

Best of the Amalfi Coast Tour from Naples with Local Cheese Tasting

VIP Pompeii and Sorrento Small Group Tour from Naples

Express Pompeii Tour from Naples

Get in touch
Phone number

Italy: +39 06 8336 0561

France: +33 (0) 170371426

UK: (+44) 800 098 8019

USA and Canada: (+1) 800 358 1942

Australia: (+61) 800 790 369

Ireland (Dublin-HQ): +353 (0) 1 541 4848

Opening hours
Monday:
05:30 - 21:00 (GMT +1) 01:30 - 17:00 (EST)
Every day:
05:30 - 21:00 (GMT +1) 01:30 - 17:00 (EST)
and Sunday :
06:00 - 21:00 (GMT +1) 02:00 - 17:00 (EST)
Email us

Refunds and cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa, American Express.
  • There is no charge or service fee for processing credit-card payments.
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancellation fees being applied by City Wonders, as outlined below. When canceling any booking you will be notified via email of the successful cancellation and cancellation fees incurred.
  • City Wonders enforces a 72 hour advance refund policy.
  • Cancellations must be communicated via e-mail at info@citywonders.com no less than 72 hours in advance of the tour in order to receive a refund.
  • No partial refunds will be given for cancellations made within 72 hours of a tour.
  • No partial refunds are available once a tour has commenced.