Frequently asked questions

General FAQs Test

If you have booked online through our website and have received a confirmation email, this will suffice, there is no need to ring and confirm. You should just ensure you are at the meeting point on time. Meeting points and times are specified on the vouchers.
Yes it is necessary for you to bring your confirmation voucher.
We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.
We suggest that you book your tour at least a couple of weeks in advance to ensure that you get a space on your preferred tour and date. Our most popular tours regularly sell out over a month in advance.
We do offer reduced rates for children on most of our tours, although the amount varies from tour to tour. When you are making a booking please note that the rate per child is displayed under the adult rate.
We don't have a minimum number of participants.
Our website is completely secure. You should not encounter any problems when paying online.
It necessary to cover your shoulders and knees when entering churches or the Vatican Museums.
City Wonders appreciates the time you have taken to email us. Please check your junk email in case an email reply has been sent to you. If not, please call our Customer Care team at +39 06 83360561.
Generally speaking our group tours are not able to accommodate disabilities or mobility impaired individuals for a variety of reasons. However, many tours can be done as private tours and tailored to fit. Please contact our Customer Care team directly to check on a specific tour or itinerary.
On tours cancelled more than 72 hours before the scheduled departure time, we are happy to offer our customers a full refund minus a 5% credit card fee. For tours cancelled less than 72 hours before scheduled departure time, we are unable to offer refunds. Instead we suggest that customers reschedule their tour for another time more convenient for them. Changes made to bookings within the 72 hour window will be subject to rebooking fees to cover the cost of tickets purchased, transport, guide rescheduling, headsets and administration. To cancel or change your booking, please contact our Customer Care team by phone or email. If you have booked your tour through a third party distributor, please contact them directly to cancel or rebook your tour.
We commission travel agencies 10%, please contact us via phone for booking.
We do not currently have senior or student discounts in place for our tours.
We don’t offer any other services than guided tours at this time.
We don’t offer any other services than guided tours at this time.
Currently we offer private tours in many destinations and can arrange many of our tours as private tours. Please contact our Customer Care team to arrange a private tour if you are interested and do not see it listed on our website.
We will have the tickets ready for you on the day of the tour. Only thing needed is your confirmation voucher that you received after booking your tour.

Vatican Tours FAQs

Absolutely. Our tours end at the entrance to St. Peter's Basilica which is a very convenient location to leave for lunch, to visit the Vatican bookstore, visit the Vatican post office, re-enter St. Peter's Basilica (without having to wait in line again), continue to the grottos below St. Peter's, or climb to the dome. Your tour guide will be happy to point you in the right direction.
While the itineraries for both tours are the same, our afternoon Vatican tours do not include a guided tour of St. Peter's Basilica. In the afternoon tour guides are not allowed to provide commentary within the Basilica. Instead, your guide will lead you to the Basilica, skipping the general access lines, and provide a full description and commentary from the entrance. They will then leave you to enjoy St. Peter's Basilica in your own time. Another thing to consider when booking an afternoon Vatican tour, is that St. Peter's Basilica closes shortly after the tour ends. If you are planning to climb the dome of St. Peter's, visit the Papal Tombs, or spend more time inside the Basilica after your tour you will not be able to do these things. City Wonders suggests the morning tour if you are interested in staying at St. Peter's after your tour.
We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.
Absolutely! Infants under the age of 6 years (4 years for the Papal Audience) join our group and private Vatican tours for free. Children under the age of 18 years receive a discount on all tours as noted on individual tour pages.
We offer tours in Spanish, German, French and Portuguese. To see these tours, just click on the relevant flag on the top right-hand corner of this page. Tours in other languages can also be provided on request as private tours, just contact us and ask.
Our Vatican Group Tours only depart at 9.00 AM, 10.00 AM and 2.30 PM strictly. If you would like a tour at any other time during Vatican Museum opening hours, our staff may be able to arrange it for you as a Private tour, subject to availability. Please note that for tours requested outside of our regular service hours an additional fee will be applied.
The tours meet at a location very close and convenient to the entrance of the Vatican Museums. Full details of the exact location are included on the confirmation voucher you will receive when you book your tour.
With a private tour you have a private tour guide just for your group, who can cater more personally and directly to the interests of your party. You are free to move at your own pace and there is much more flexibility with the itinerary and timing of a private tour. Group tours include no more than 20 people per guide.
Transfers from Civitavecchia on average take 1 hour and 30 minutes, so that is cutting it very close. Depending on the day of the week and the amount of traffic you encounter you may arrive with plenty of time to spare or you may arrive very late. Since we cannot refund late arrivals please consider carefully before booking a morning tour. We also offer afternoon group and private tours at 2.30 PM which may be a better option for you.
That's up to you. Our tours exit the Vatican Museums after the Sistine Chapel and end at St. Peter's Basilica. From the ending point (in front of the Basilica) you cannot re-enter the Museums without waiting in the Museums general access line and purchasing an additional ticket. You can, however, hand in your headsets to your guide as your group leaves the Sistine Chapel and re-enter the Museums if you don't mind missing St. Peter's Basilica. While our tour covers the Museums quite thoroughly and most customers are ready to move on to the Basilica at the end of the Museums section, you are free to choose as you wish. If you book a private tour we may be able to arrange it so the tour ends within the Vatican Museums without visiting St. Peter's Basilica.
Unfortunately we are unable to accommodate wheelchair users on any of our tours.
The price is all-inclusive: limited group of 20 people maximum, Skip the Line entrance, entrance ticket, guide and tour. Our tours are very classic and comprehensive. They last for three hours and cover many wings of the Museums including, but not limited to, ancient Greek\Roman sculpture, the Hall of Maps, the Gallery of the Candelabra and the Hall of Tapestries. For many the two highlights of our tours are the Sistine Chapel and the Raphael Rooms. From the Sistine Chapel, groups exit the Museums and end the tour at St. Peter's Basilica in St. Peter's Square.
The Vatican Museums allow guests to carry bags once they are smaller than 40cm length x 35cm width x 15cm depth. Anything bigger than this, plus any umbrellas or camera tripods, must be checked into storage at the beginning of the tour. The tour ends on the other side of the Vatican Museums, a significant walk away from the bag collection point. Guests who are forced to check bags must therefore leave the tour early to collect them or complete a 15 – 20 minute walk back to the entrance after their tour. Those doing the afternoon tour may not be able to retrieve their belongings until the following day. As a result, we recommend that visitors travel light and leave any unnecessary belongings at home.
You absolutely do not have to wait in the general public line. We have a special entrance agreement with the Vatican Museums which allows us to enter the Muesums through the pre-booked No Wait Access entrance. We then guide you through the security checkpoint before entering the Museums.
No. When you book online your browser will generate a confirmation voucher, which you should print, sign and bring to the meeting point of your tour. Our server will also send you a copy of your confirmation voucher by email. This print-out is all you require to take our tour.
The Vatican has a very strict, but very simple dress code: no shoulders, stomachs, or knees may be showing. Footwear of any kind, jeans, and capris are ok. It is also not possible to wear hats within the Basilica.
Yes. Simply create a log in and you will be able to access all of your tour details and print confirmation vouchers directly from our website.
Throughout most of the Museums and in St. Peter's Basilica, you are allowed to take photos. However, photography is strictly prohibited inside the Sistine Chapel.

Buckingham Palace and Changing of the Guard

Yes, your guide will escort you to the entrance, and then you will embark on a self-guided tour through the palace as per the venue rules. You will meet your guide again once you have finished.
Yes, you will use the official audio guides provided by Buckingham Palace at the point of entry and return them at the exit.
Buckingham Palace only opens its doors to the public 8 weeks a year, usually on August and September.
There are no reserved areas for any tour groups, however your guide will ensure you the best possible view.

VIP Tower of London and St Paul's Cathedral

The VIP tour will meet earlier to have exclusive access to the opening ceremony of the Tower of London.

Buckingham Palace Tickets with English Tea

Yes, the hotel will provide gluten free and vegetarian options.

Famous Paris Graves

Booking is easy. You can book on this website using the booking form on your right hand side. To do so, first select the date you wish to take the tour. All of the options available for that date will then show in the “Select an Option” drop down menu. Now select the number of adults and children that will be participating and click “Check Pricing”. Next, click the “Check Out” button and you will be taken to a page where you can insert your personal details and pay by credit card. We accept Visa and MasterCard and use a secure server so that your private information is protected. Once your payment is processed you will be sent a voucher via email with confirmation of your tour. If you prefer contacting us directly by phone, we will be happy to help you. Our phone number is (+39) 0683360561 and our office is open every day from 7 AM to 9.30 PM Central European Time
No, there is no need to reconfirm your tour. Confirmation is instantaneous – your voucher is confirmation that you are booked on the tour. Once you have completed your booking, your voucher will be sent to you via email with all of the details about where to go on the date of your tour at what time. Bring this voucher with you to the meeting point and present it to your guide.
Hotel pick up and drop off are not included, and we do not currently offer this service. Don’t worry though, all of our meeting points are very central and easy to find. By not automatically including pick up and drop off on your tour, we are able to offer you the best price possible for our tours.
Private tours can be arranged on request by contacting the Customer Service staff directly using our contact form.
You group can vary from being just you to up to 25 people total. There will never be more than 25 people in your group.
Unfortunately we are unable to accommodate wheelchair users on any of our tours.

Ghosts & Legends of Paris Night Tour

Booking is easy. You can book on this website using the booking form on your right hand side. Select your date and all of the options available for that date will show in the "Select an Option" drop down menu. Then select the number of adults and children that will be participating and click “Check Pricing”. Click the “Check Out” button and you will be taken to a page where you can insert your personal details and pay by credit card. We accept Visa and MasterCard and use a secure server so that your private information is protected. Once your payment is processed you will be sent a voucher via email with confirmation of your tour. If you prefer contacting us directly by phone, we will be happy to help you. Our phone number is (+39) 0683360561 and our office is open every day from 7 AM to 9.30 PM Central European Time
There is no need to reconfirm your tour. Confirmation is instantaneous – your voucher is confirmation that you are booked on the tour. Once you have completed your booking, your voucher will be sent to you via email with all of the details about where to go on the date of your tour, and what time. Bring this voucher with you to the meeting point and present it to your guide.
Hotel pick up and drop off are not included, and we do not currently offer this service. It is therefore your responsibility to get to your designated meeting point on time. The location of this will be outlined on your email confirmation once you book but don’t worry, all of our meeting points are very central and easy to find. By not automatically including pick up and drop off on your tour, we are able to offer you the best price possible for our tours.
No. Unfortunately our Dark Heart of Paris tour can only be taken as a Group Tour at the moment.
No you do not. Children under 4 years of age can take this tour for free.

Louvre Museum Private

Booking is easy. For private groups of five people or less, you can book on this website using the booking form on your right hand side. To do so, first select the date you wish to take the tour. All of the options available for that date will then show in the "Select an Option" drop down menu. Select "Private – English – 09.45". Now select the number of adults and children that will be participating and click "Check Pricing". Next, click the "Check Out" button and you will be taken to a page where you can insert your personal details and pay by credit card. We accept Visa and MasterCard and use a secure server so that your private information is protected. Once your payment is processed you will be sent a voucher via email with confirmation of your tour. If you have a group larger than five but would still like a private tour, please contact our offices directly. If you prefer contacting us directly by phone, we will be happy to help you. Our phone number is (+39) 0683360561 and our office is open every day from 7 AM to 9.30 PM Central European Time
No, there is no need to reconfirm your tour. Confirmation is instantaneous – your voucher is confirmation that you are booked on the tour. Once you have completed your booking, your voucher will be sent to you via email with all of the details about where to go on the date of your tour at what time. Bring this voucher with you to the meeting point and present it to your guide.
No, hotel pick up and drop off are not included and we do not currently offer this service. Don’t worry though, all of our meeting points are very central and easy to find. By not automatically including pick up and drop off on your tour, we are able to offer you the best price possible.
Yes, as this is a private tour we can accept wheelchairs.
Yes you can. However, using your camera’s flash is forbidden.

Skip the Line: Eiffel Tower Tour with Top Floor Access

Booking is easy. You can book on this website using the booking form on your right hand side. To do so, first select the date you wish to take the tour. All of the options available for that date will then show in the “Select an Option” drop down menu. Now select the number of adults and children that will be participating and click “Check Pricing”. Next, click the “Check Out” button and you will be taken to a page where you can insert your personal details and pay by credit card. We accept Visa and MasterCard and use a secure server so that your private information is protected. Once your payment is processed you will be sent a voucher via email with confirmation of your tour. If you prefer contacting us directly by phone, we will be happy to help you. Our phone number is (+39) 0683360561 and our office is open every day from 7 AM to 9.30 PM Central European Time
No, there is no need to reconfirm your tour. Confirmation is instantaneous – your voucher is confirmation that you are booked on the tour. Once you have completed your booking, your voucher will be sent to you via email with all of the details about where to go on the date of your tour at what time. Bring this voucher with you to the meeting point and present it to your guide.
Your group can vary from being just you to up to 20 people total. There will never be more than 20 people in your group.
Unfortunately our Skip the Line Access only applies to the main entrance of the Eiffel Tower, where we get you past long lines that can stretch for hours. When we leave you at the second level observation deck, we will give you passes to the top level summit of the Eiffel Tower which you can choose to visit in your own time. There is no existing Skip the Line access for the elevator here - everyone who goes to the summit must wait in the same, general access queue.
Unfortunately we are unable to accommodate wheelchair users.

Skip the Line: Group Louvre Tour

Yes, there is a cloak room underneath the Louvre Pyramid which allows visitors to check their belongings in free of charge.
Yes you can. However, using your camera’s flash is forbidden.
You group can vary from being just you to up to 20 people total. There will never be more than 20 people in your group.
Yes you can. However, using your camera’s flash is forbidden.
Unfortunately we are unable to accommodate wheelchair users on any of our tours.

Skip the Line: Loire Valley Tours with Wine-Tasting and Famous Castles

Booking is easy. You can book on this website using the booking form on your right hand side. Select your date and all of the options available for that date will show in the "Select an Option" drop down menu. Then select the number of adults and children that will be participating and click “Check Pricing”. Click the “Check Out” button and you will be taken to a page where you can insert your personal details and pay by credit card. We accept Visa and MasterCard and use a secure server so that your private information is protected. Once your payment is processed you will be sent a voucher via email with confirmation of your tour. If you prefer contacting us directly by phone, we will be happy to help you. Our phone number is (+39) 0683360561 and our office is open every day from 7 AM to 9.30 PM Central European Time
There is no need to reconfirm your tour. Confirmation is instantaneous – your voucher is confirmation that you are booked on the tour. Once you have completed your booking, your voucher will be sent to you via email with all of the details about where to go on the date of your tour, and what time. Bring this voucher with you to the meeting point and present it to your guide.
Hotel pick up and drop off are not included, and we do not currently offer this service. It is therefore your responsibility to get to your designated meeting point on time. The location of this will be outlined on your email confirmation once you book but don’t worry, all of our meeting points are very central and easy to find. By not automatically including pick up and drop off on your tour, we are able to offer you the best price possible for our tours.
On our Loire Valley Tour you will visit the region’s two most visited castles – Chateau Chambord and Chateau de Chenonceau. Both of these magnificent castles are designated UNESCO World Heritage sites.
We endeavour to offer every visitor six different wine tastings. Please note however that numbers will vary occasionally depending on vineyard availability and circumstances beyond our control.
Yes, lunch is included in the price of your tour. Your lunch will be hosted at Nitray Castle – an old and prestigious vineyard where we will also have our tasting.
The lunch we offer you will include a fresh salad starter and chicken prepared “Loire Valley” style as a main course. For vegetarians we offer a main course of baked tomatoes with onions and oven-roasted potatoes. All main courses will be followed by an assortment of local cheeses, dessert, espresso and local wines.
The bus journey in and out of Paris to the Loire Valley will take approximately 2.5 hours each way. Journeys between the castles should be no more than an hour long so you will be on the bus for roughly 6 hours in total.
Unfortunately we are unable to accommodate wheelchair users on any of our tours.
Unfortunately, due to the costs involved, all clients must pay regardless of their age.

Skip the Line: Notre Dame Tours including Cathedral, Tower & Ile de la Cité

Booking is easy. You can book on this website using the booking form on your right hand side. To do so, first select the date you wish to take the tour. All of the options available for that date will then show in the “Select an Option” drop down menu. Now select the number of adults and children that will be participating and click “Check Pricing”. Next, click the “Check Out” button and you will be taken to a page where you can insert your personal details and pay by credit card. We accept Visa and MasterCard and use a secure server so that your private information is protected. Once your payment is processed you will be sent a voucher via email with confirmation of your tour. If you prefer contacting us directly by phone, we will be happy to help you. Our phone number is (+39) 0683360561 and our office is open every day from 7 AM to 9.30 PM Central European Time
No, there is no need to reconfirm your tour. Confirmation is instantaneous – your voucher is confirmation that you are booked on the tour. Once you have completed your booking, your voucher will be sent to you via email with all of the details about where to go on the date of your tour at what time. Bring this voucher with you to the meeting point and present it to your guide.
Hotel pick up and drop off are not included, and we do not currently offer this service. Don’t worry though, all of our meeting points are very central and easy to find. By not automatically including pick up and drop off on your tour, we are able to offer you the best price possible for our tours.
Private tours can be arranged on request by contacting the Customer Service staff directly using our contact form.
You group can vary from being just you to up to 25 people total. There will never be more than 25 people in your group.
Unfortunately we are unable to accommodate wheelchair users on any of our tours.

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Tour Consultant Contact a Tour Consultant to complete your booking or answer your questions. Rome: +39 0683360561 | Dublin: +353 (0)18814400 | US & Canada: (+1) 800 358 1942. Customer Care