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FAQs

  • Is an advanced booking necessary or can I just show up at the meeting point?

    We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.

  • How can I cancel a booking?

    To cancel your booking, please contact our Customer Care team by phone or email. If you have booked your tour through a third party distributor, please contact them directly to cancel or rebook your tour.

  • When can I cancel a booking?

    On tours cancelled more than 72 hours before the scheduled departure time, we are happy to offer our customers a full refund. For tours cancelled less than 72 hours before scheduled departure time, we are unable to offer refunds. Instead we suggest that customers reschedule their tour for another time more convenient for them.

Get in touch
Phone number

Italy: +39 06 8336 0561

France: +33 (0) 170371426

UK: (+44) 800 098 8019

USA and Canada: (+1) 800 358 1942

Australia: (+61) 800 790 369

Ireland (Dublin-HQ): +353 (0) 1 881 4400

Opening hours
Wednesday:
06:00 - 20:30 (GMT) 01:00 - 15:30 (EST)
Every day:
06:00 - 20:30 (GMT) 01:00 - 15:30 (EST)

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