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We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.
To cancel your booking, please contact our Customer Care team by phone or email. If you have booked your tour through a third party distributor, please contact them directly to cancel or rebook your tour.
On tours cancelled more than 72 hours before the scheduled departure time, we are happy to offer our customers a full refund. For tours cancelled less than 72 hours before scheduled departure time, we are unable to offer refunds. Instead we suggest that customers reschedule their tour for another time more convenient for them.