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Our Customer Care Team is here for you. We want you to have a travel experience that you’ll remember for its many pleasures, not hassles. So, please feel free to contact City Wonders as you plan your trip – before you book – with any questions or concerns you may have about our tours and services. We will provide all the information you need to choose the perfect, most enjoyable tour for you, your friends, or family members. We may already have answered your questions – for example about our refund policy - in our Frequently Asked Questions section. If we haven’t anticipated your questions, please don’t hesitate to call us, and we will respond immediately. You can also complete the form, and we will respond within 48 hours.

Get in touch
Phone number

Italy: +39 06 8336 0561

France: +33 (0) 170371426

UK: (+44) 800 098 8019

USA and Canada: (+1) 800 358 1942

Australia: (+61) 800 790 369

Ireland (Dublin-HQ): +353 (0) 1 881 4400

Opening hours
06:00 - 20:30 (GMT) 01:00 - 15:30 (EST)
Every day:
06:00 - 20:30 (GMT) 01:00 - 15:30 (EST)

Refunds and cancellations

  • City Wonders accepts the following credit cards: Mastercard, Visa.
  • There is no charge or service fee for processing credit-card payments.
  • Full payment by credit card is required to make a reservation. Payment will be listed as City Wonders on the credit card statement.
  • Canceling a booking with City Wonders can result in cancellation fees being applied by City Wonders, as outlined below. When canceling any booking you will be notified via email of the successful cancellation and cancellation fees incurred.
  • City Wonders enforces a 72 hour advance refund policy.
  • Cancellations must be communicated via e-mail at no less than 72 hours in advance of the tour in order to receive a refund.
  • No partial refunds will be given for cancellations made within 72 hours of a tour.
  • No partial refunds are available once a tour has commenced.