Privacy policy

City Wonders agrees to protect the privacy of the users, by informing them that their personal data will be used by City Wonders and communicated to other companies in compliance with the following fundamental principles:

  • Directive 95/46/CE of the European Parliament of the safeguard of individuals regarding the processing of personal data and the circulation of data;
  • Directive 97/66/CE for the tutelage of privacy in telecommunications;
  • Directive 97/07/CE for the protection of consumers in long distance contracts;
  • Directive 00/31/CE for electronic commerce;
  • EC (Electronic Communications Networks and Services) Regulations 2003. (S.I. No. 535 of 2003) regarding protection code of personal data;
  • Directive 2000/31/EC Regulations 2003, regarding electronic commerce.

The personal information will be exclusively required in the cases in which the information is necessary to identify and contact the user.

In particular, the personal data will be gathered and conserved for the supply of the commercial electronic services of our products and to supply the Judicial Authority with the required information; the personal data will be elaborated with the purpose of defining the users commercial profile which will be utilized by City Wonders for its own marketing and promotional purposes. Finally, the personal data will be gathered, conserved and elaborated for administrative and accounting purposes.

The conferring of the consent of the treatment of the personal data, supplied for the above purposes, is necessary. City Wonders will not be able to supply its services in the case in which the user refuses to agree to the above.

City Wonders, through the data gathering and conservation system, ensures and guarantees that this will not comprise, directly or indirectly, arguments regarding the sensitive data; therefore, any data treatment which may concern directly or indirectly sensitive data will be excluded before hand.

Furthermore, in the City Wonders portal, information on the pages visited by the user, within the City Wonders portal, will be gathered. The data regarding the visited pages will never be connected to the users personal information. In the case in which the user gives his consent, his/her data could be used for the promotion of City Wonders activities. City Wonders may only reveal the personal information if it is obliged to do so by law or in the case in which there is the firm conviction that such action is necessary in order to:

(A) abide by the law
(B) protect and defend the rights or the property of City Wonders.

City Wonders reserves the right to modify the present document.
In the case in which the users personal data is used in a different manner to that specified in the legal notice published at the time of the gathering of the data, the users will be informed by means of notices on the City Wonders portal.

In relation to the treatment of the users personal data, the user has the right to obtain confirmation of the existence or non existence of personal data which concerns him/her.

The user has the right to obtain:

  • The update, rectification or integration of the gathered data.
  • The deletion, transformation or the blocking of data treated in violation of the law, including the data which is not necessary to conserve for the purposes for which the data was gathered or subsequently treated;
  • The certification that the operations described above have been made known to those to whom the data has been communicated or diffused, except for the case in which such duty proves to be impossible or requires the use of resources disproportionate to the tutored right.

Furthermore the user has the right to contest, wholly or partially:

  • For legitimate motives, the treatment of personal data which concern him/her even if this data is pertinent to the purpose of the gathering.
  • To the treatment of the personal data which concern him/her for the purposes of the sending of advertising material.

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FAQs

  • How can I book a tour?

    Reservations for all tours can be made on our website. Just pick a day and time that works well for your schedule. For your comfort, our Customer Care Team is also happy to take your reservations over the phone, or via our Live Chat application.

    If you are organising a tour for a larger party and you have any special requests, we would be happy to assist you over the phone, via email or Live Chat.

  • When will I receive confirmation of my booking?

    You should expect to receive an email within minutes of booking with your confirmation voucher.

  • Is an advanced booking necessary or can I just show up at the meeting point?

    We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.